Customer Experience (CX)

Authentic Conversations with Entrepreneurs Episode 20: “Love Your Inner Unicorn” with Danielle Ramos

In this episode of “Authentic Conversations with Entrepreneurs” I spoke with Danielle Ramos, Visual Brand Strategist & founder of Dani Lou Illustrates. Danielle shared how she discovered and learned to love her ‘inner unicorn’ along her entrepreneurial journey.     Katherine Morales: Hey everyone. Thanks so much for being here. This is episode 20 of…

Details

Authentic Conversations with Entrepreneurs Episode 15: “Celebrating Your Stories” with Julie Kessler

In this episode of “Authentic Conversations with Entrepreneurs” I spoke with Julie Kessler, Chief Family Legacy Manager and Owner of Picture This Organized. Julie shared the story of founding and rebranding her business, as well as her personal journey of Celebrating in finding her voice and confidence as a business owner in a new/developing industry.…

Details

How Do You Feel?

Think about the last time you ate out at a restaurant, got an oil change at the dealership or called the cable company about a service request. How was your customer experience? And, how did it make you feel? This past holiday weekend, I went car shopping at a number of car dealerships around Atlanta,…

Details

Do you have the time?

In today’s fast-paced, automated world, it takes time to earn time. That is, the time of your customers. Whether you’re a new startup app, an online retailer or a consumer company, there’s great value in the time your customers spend engaging with your brand via your app or online. Here’s a few tips for gaining…

Details

Resolve to Communicate

It’s a new year. How are your resolutions going? When it comes to your business, don’t get caught on auto-pilot; or, worse, with tunnel vision. Let this year be the year you get to know and grow your brand. Here are a few communications resolutions every business should commit to achieve. #1: Define your brand.…

Details

5 Ways to Show Your Customers Love

It’s Valentine’s Day; and, like many, you likely have L-O-V-E on the mind. But, whether it’s your husband/wife, boyfriend/girlfriend or secretly admired, they aren’t the only ones expecting recognition of their affections and loyalties towards you. So, too, are your customers! But, your customers need to know you love them more than one day a…

Details